Frequently asked questions

Any Ugandan resident with an active boda stage or verifiable rider income, a valid National ID and NIN, a working mobile number, and an eligible guarantor may apply.

No. First-time riders can apply, but you must be able to show a realistic plan for earning income from the motorcycle and pass Baikal's affordability assessment.

Yes, subject to verification of income potential, guarantor eligibility and the standard assessment process.

A valid National ID with a National Identification Number (NIN) is required for both the applicant and the guarantor.

At least one eligible guarantor with valid identification is required. Additional guarantors may be requested depending on your assessment.

The required deposit depends on the motorcycle and your assessment. A Baikal financing officer will confirm your indicative deposit before you sign an agreement.

Weekly payments are calculated on a reducing balance basis, using the financed amount (motorcycle price minus deposit), Baikal's interest rate, and your agreed repayment period.

Payments can be made through Airtel Money, MTN Mobile Money, or the USSD payment process, using the payment reference linked to your loan account.

Yes. Early repayment is allowed. Speak to your financing officer or branch to confirm any applicable terms before settling early.

A late payment penalty applies per day on the overdue amount. If two or more weekly instalments are missed, Baikal may recall the loan after a notice period. Contact your branch as soon as possible if you expect difficulty paying.

Availability varies by branch and changes regularly. A financing officer will confirm current petrol and electric options for you.

Yes, subject to current availability at your preferred branch.

Availability of used motorcycles varies. Ask your financing officer about current options.

You are required to maintain comprehensive insurance on the motorcycle with an insurer approved by Baikal, naming Baikal as the loss payee, for as long as the loan is outstanding.

Yes. Financed motorcycles are fitted with a tracking device for asset protection and loan monitoring. Tampering with the device is treated as a default under the agreement.

Submit the short online application, or visit a branch directly. A financing officer will contact you to continue the verification process.

Decisions are normally provided within one business day of completing verification.

Applications may be declined based on affordability assessment, Credit Reference Bureau checks, guarantor eligibility, or incomplete verification.

No. Submitting an application does not guarantee approval. Financing is subject to assessment.

Report the accident to the police and to Baikal immediately, and inform your insurer to begin a claim.

Report the theft to the police and to Baikal immediately. Loss or theft does not exempt you from your repayment obligations; your insurance claim should be assigned to Baikal.

Contact your branch by phone or WhatsApp, or the Baikal customer-care line, as soon as possible.

Ownership transfers once all repayment and ownership conditions in your signed agreement are completed.

Once the loan is fully repaid, Baikal arranges transfer of the logbook to you. Associated transfer costs and fees are borne by the borrower.

Yes, a logbook transfer fee applies on completion of the loan, payable with your final instalment.

Contact your branch, call Baikal's customer-care line, or use the complaints route on our Contact page. All complaints are logged and followed up.

Baikal processes your personal data in line with its Privacy Policy, including sharing information with credit bureaus for creditworthiness checks where required.

Access is limited to authorised Baikal staff and, where necessary, regulators, credit bureaus and service providers involved in your financing.